PokerStars Responsible Gaming FAQ
“Responsible gaming” means that the people of PokerStars take their obligation seriously to keep online games fun and safe. That means preventing underage people from playing and helping those who may not have control over their playing.
You can read our responsible gaming policy on our website. You may also see it on the PokerStars software main lobby by going to “Help” and then “Responsible Gaming”.
You need to be 21 to play.
Yes. If you are under 21, you may not play on our play money tables. Furthermore, if you exclude yourself from playing at PokerStars, that exclusion will apply to real money tables and play money tables.
You may choose to exclude yourself from playing on PokerStars for a period of 72 hours, 7 days, 30 days, 60 days, 120 days or 180 days. To do this, go to the main lobby of the PokerStars software, select “Tools”, then “Responsible Gaming”, and then “Exclude Me From Playing”. There are additional requirements for longer exclusion periods - see here for more.
Your self-exclusion will apply to your Stars Account, and to any of our products that require your Stars ID to play. If you want to self-exclude yourself from a particular game, please select the specific tab beginning with “Restrict” from the “Responsible Gaming” menu and set your limit to “Don’t Play”.
No. Once you elect to self-exclude, you will not receive any marketing or promotional materials about PokerStars until your self-exclusion period has ended.
No. You will automatically be unregistered from any tournaments which begin during your exclusion period. You will receive refunds per the normal PokerStars policy.
No. You will still have your seat in that tournament.
No. Once you elect to self-exclude, the exclusion is irreversible until the end of the period of you have selected.
No. You will receive a pop-up dialog box requesting that you close down the PokerStars software. The exclusion period will begin when you do so.
No. Once you click the self-exclusion box, the exclusion period will start as soon as you close the PokerStars software. You may not cancel the self-exclusion before it starts.
We encourage you to withdraw all funds from your PokerStars account for any self-exclusion period. If you have chosen a 1 or 5-year self-exclusion, you must withdraw all your remaining funds.
Yes. You will still be able to log into PokerStars and go to the cashier. You will also be able to shop at the VIP Store.
You will not be playing on PokerStars during that period. This may cause your VIP status to lapse, as it would if you simply didn’t play on PokerStars.
Yes. Please visit this site: http://www.gamblock.com. They have software which you may use to completely block your access to any online gaming sites, including PokerStars.
Yes. Please go to: http://800gambler.org/. They can provide you with information and access to support groups.
Yes! Just go to the PokerStars main lobby, go to “Tools”, then “Responsible Gaming” and then “Restrict Deposit Limits”. You can then set daily, weekly and monthly deposit limits that will be in place for a minimum of 7-days. Of course, if we have set deposit limits for you for any particular deposit method, you may only deposit the lesser of your deposit limit and ours.
Please send us an email at firstname.lastname@example.org. We will get back to you as quickly as possible.
We are committed to responsible gaming, and are dedicated to an enjoyable and positive gaming experience.
Our support team has assembled a list of questions that players often ask them, along with all the answers.