Geolocation FAQ

For help on geolocation issues when using your mobile, click here.

FAQ (Geolocation – desktop/laptop):

I am being incorrectly located outside of my state (PC/Mac) What happens if I leave New Jersey in the middle of a game session? If I'm located within New Jersey, but near the New Jersey state borders, will I be accurately located within the state of New Jersey? If I have remote desktop software (such as LogMeIn or GoToMyPC) actively running on my laptop or desktop, can I still be accurately geolocated? How Do I disable a Remote Desktop Program (RDP)? If I have proxy or VPN software (such as Witopia, OpenVPN, or HMA) actively running on my laptop or desktop, can I still be accurately geolocated? How Do I disable a Proxy or Virtual Private Network (VPN) Connection? If I am failing a proxy check, but I am not using a proxy service, what might be happening? What is the difference between a public and private Wi-Fi connection? And how could it affect my ability to be located? How do I re-boot a Wi-Fi router? How do I check that my computer has a Wi-Fi card? What are Wi-Fi access points, and how can my device find more? How do I turn on my device’s Wi-Fi? (PC/Mac) How do I shut down running processes on my device? Do I need to be connected to the internet via Wi-Fi to be located? Can I be connected to the internet via a cable? Can I play on my computer or mobile device using a 3G/4G mobile internet connection? Will I pass geolocation with an older version of gaming software/app?

FAQ (Geolocation - mobile):

I am being incorrectly located outside of my state (mobile) Why does my device need to see Wi-Fi/GPS/GSM Networks? On which mobile devices will I be able to access PokerStars NJ? If I'm accessing PokerStars NJ from a mobile phone, will there be any issues with being accurately located from my mobile phone? How can I turn on Location Services/GPS on my mobile device? If I'm in New Jersey on an Android phone, and haven't been accurately located within the state, is there anything else I can do to correct the error? How do I turn on my device's Wi-Fi? (Android/iOS) How do I get better cellular reception on my mobile device? How do I disable location mocking settings on my Android device? How Do I disable a Proxy Connection? I have a rooted/jail broken mobile device. Can I still play?

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