Online Poker Cashier Deposits and Withdrawals Information
Cashier Deposit and Withdraw Frequently Asked Questions
To make a deposit, from the PokerStars Lobby (the first screen that appears when you log-in), click the ‘Cashier’ button, and a new window will appear.
- Click 'Make a Deposit'
- Click on your preferred deposit method (i.e. Visa, MasterCard, etc)
- Click on the ‘Deposit’ button on the lower right of the screen
- Follow the on screen instructions
- Enter the deposit amount
- Enter the deposit bonus code (if available)
- Click on ‘Submit’ once you are ready to complete your transaction
Please contact firstname.lastname@example.org with all the details for your deposit, making sure to provide any relevant account history or statements for your payment method showing that the payment was successfully debited, so we can initiate an investigation. For credit/debit card deposits, please see " You rejected my credit/debit card deposit but my account was still charged. What do I do?"
If you have inadvertently deposited more than you intended, please contact email@example.com immediately with your request for review and consideration. Please note that we are unable to cancel deposits for any reason other than this.
The funds that appear to be missing from your prepaid, debit or credit card are not. The amount is being temporarily held by your bank or card issuer pending the approval of the purchases you attempted at PokerStars.
You are welcome to directly contact your bank or card issuer in order to confirm their authorization hold policy and procedure for failed internet gaming transactions.
If the transaction(s) appears on your official statement or remains as a debit in your online banking report (if applicable) for more than 10 business days from the date of the declined transaction, please contact firstname.lastname@example.org.
Many banks are adopting a policy against playing poker on the internet, considering it too high risk. You may want to contact your bank regarding their policy on the matter.
We have many other free and equally convenient deposit methods. Please visit our real money pages for additional information.
Help making a deposit
Please send an email with complete details regarding your query to Support and we will get back to you as soon as possible.
We are pleased to offer a variety of deposit methods. To see your available deposit options, please visit our real money pages where you will see a list of the deposit options available. Once you click on a specific deposit method logo, you will get complete details about that funding method. You may also see all deposit methods available when you go to the Cashier and select ‘Make a Deposit’.
Depositing on your mobile device
It is likely your account was still temporarily logged in because you were disconnected due to a server restart or you closed your mobile app without logging out.
In order to avoid this issue, please remember to always 'Log Out' before closing your mobile PokerStars app. If you do get this error message, please wait 10 minutes before you try to log in again.
To request a withdrawal, click the ‘Cashier’ button in the PokerStars Lobby and the Cashier window will appear on your screen. Click ‘Withdraw’ and enter the amount you want to withdraw. Once you click on the ‘Submit’ button, another screen will display how your withdrawal will be processed.
Whenever possible, withdrawals are first automatically processed back to the method(s) previously used to deposit up to the amount deposited. Within each deposit method, withdrawals are then applied back to your oldest deposit first and your most recent deposit last. To learn more about our withdrawal policy, please refer to our Withdrawal Policy.
PokerStars provides a very high level of security for our players. One of the ways we ensure our players' safety is to impose a 48 hour delay in withdrawing from a player's last deposit. This feature is designed to protect against collusion and fraud.
The minimum withdrawal amount varies by payment method, and can be viewed in the PokerStars Cashier upon selecting the payment method in question. For complete details, please contact email@example.com.
You can only have one pending (ie. requested but not processed) withdrawal per payment method at any one time. Furthermore, depending on the method used, you can make only a limited number of withdrawal requests per 24 hour period. These limits will be displayed on the right hand side of the screen whilst selecting your withdrawal options.
Automatic withdrawals processed to Instant eChecks are processed immediately. Please allow 3-10 business days after your withdrawal has been processed for the funds to appear on your statement.
Instant eCheck withdrawals above the total amount deposited will be sent for processing within 72 hours. Please allow 3-10 business days after your withdrawal has been processed for the funds to appear on your statement.
NETELLER, Skrill and PayPal withdrawals above the total amount deposited will be sent for processing within 72 hours. Once processed, your withdrawal will appear in your account immediately.
PokerStarsPlay+ card withdrawals will be sent for processing within 72 hours. Once processed, your withdrawal will appear on your statement immediately.
Checks delivered by regular mail are expected to arrive within 15 business days.
Resort Casino cage withdrawals are expected to be processed within two hours. You will be notified by email when your withdrawal has been approved and is ready for collection.
For further information, please refer to our Withdrawal Policy.
If your withdrawal request has not yet been processed, you will be able to cancel it via the Cashier. From the Cashier, click 'Pending Withdrawals' to view all currently pending withdrawal requests. If you wish to cancel a pending withdrawal, tick the 'Cancel' box and click 'Cancel Selected Withdrawals'. If you are unable to do so, it is probably because your withdrawal is under review by our security department. This is a routine procedure which usually takes no longer than a few hours.
Please make sure you have allowed enough time for your withdrawal to appear on your statement as per above suggested time frames. If after this time has elapsed you still have not received your withdrawal, please contact firstname.lastname@example.org, making sure to provide any relevant account history or statements for your payment method, showing that the withdrawal was not received, and we will gladly assist you.
If you have a new or existing open card/account with the same institution, the funds may be credited there. Please contact your financial institution regarding the transaction.
If your institution confirms the funds were not redirected, or you do not have another card/account with them, please contact email@example.com so that we can assist you further.
Common reasons for this are:
- Your total balance contains promotion/bonus funds which have not been sufficiently played through according to promotional wagering requirements (please refer to Terms & Conditions for the relevant promotion)
- You have made deposits which have not yet cleared (according to the rules of the payment method used)
Update/remove payment method details
If the withdrawal method/account you are offered by default in the ‘Cashier’ screen is no longer a valid withdrawal option for you, you will need to have this method/account blocked by Security.
To enable us to swiftly handle your request, please email firstname.lastname@example.org from your registered email address, explaining the reason why the method in question is no longer available to you and/or why you wish to block such method. Please do so before you submit your cashout request and be advised that once a deposit/cashout method is blocked, you will NOT be able to use that particular account /method again within the PokerStars system.
Please contact email@example.com with the subject line ‘Remove eCheck account information’ and we will assist you further.
Deposit limits are the maximum you may deposit to your PokerStars account within a specified time frame. You may see your deposit limits for each deposit method once you have clicked on the specific deposit option logo at the cashier.
PokerStars allows you to restrict your own weekly real money deposit limits. Of course, those limits may be no higher than the ones we already have for your account. Just go to the lobby, choose cashier from the top lobby menu, and select "Restrict Deposit Limit".
Please consult the ‘Purchase Limit Increases’ section of our Security FAQ for further information.
The cashier confirmation email sent to you advising of the return includes the return reason. If you require additional information, please contact firstname.lastname@example.org for assistance.
Please contact email@example.com with an explanation of why we received the returns. We will then reply with information on making restitution.
Since beginning operations in 2001, PokerStars has conducted many millions of deposit, cashout, and transfer transactions for our players. In all cases we have, and will continue to, use legitimate and safe transaction methods which have been tested for safety and security.
Additionally, PokerStars player funds and account balances for all of our licences are held in separate accounts at leading banks, and are not used for any operational expenses. Such an arrangement ensures we can at all times fulfil any financial obligations to our players, and provides further reassurance that player funds are always secure with PokerStars.
Payment Services aims to answer all emails received within three hours, however during busy periods your email may take longer to be reviewed. Emails are answered in the order that they are received; please note that sending multiple emails will only delay a reply. We kindly request your patience and that you allow some time to receive a response, as we will respond as soon as we are able.