Real Money Transaction Processing and Currency Conversion

The User agrees and acknowledges that:

  1. PokerStars will make reasonable efforts to ensure that deposits and cashouts are processed in a timely manner. We give no warranties regarding the amount of time needed to complete processing. We cannot be held responsible for delays in the banking networks, failures on part of the processor or actions of other parties involved in the processing of funds that may result in processing delays, reprocessing or reversal of transactions or the seizure or freezing of funds, nor will we be liable for any actual or consequential damages arising from any claim of delay or seizure.

  2. We will not be liable for any actual or consequential damages arising from any claim of delay or loss as a result of invalid, incomplete or erroneous financial or personal data provided by the User with their deposit or cashout request.

  3. As part of PokerStars' licensing agreement and in compliance with anti-money laundering legislation, Users need to be aware they may be required to produce personal documentation (such as Government issued ID, bank statements and utility bills) upon request in order for their deposit or cashout to be processed. This allows PokerStars to help protect the Users and prevents PokerStars from being used as a vehicle for money laundering or fraud.

  4. Any cancelled or rejected cashout will be refunded to your account in the currency and amount debited from your PokerStars account balance with your original cashout request before currency conversion took place.

Real Money FAQ

Chip Stack

Find the answers to any questions you may have about real money transactions and cashouts at PokerStars.