PokerStars Player Protection
"When the stakes are high, it pays to go to great lengths to ensure that software is implemented with proper considerations for security and safety". - Matt Schmid, Cigital, Inc.
All communications between our client software running on client computers and our servers is encrypted. It is important to note that strictly speaking, encryption itself does not guarantee privacy. For example, a site where pocket cards of all the players are transferred to everybody, is not secure regardless of encryption. That is why we have spent a lot of effort designing our security system and policies.
If you or someone you know has a gambling problem and wants help, call 1-800-Gambler.
If you would like to seek further advice or counselling, you can also visit these web sites:
Underage gaming is a criminal offense. Anyone who facilitates someone under the age of 21 to gamble has committed a criminal offense and will be prohibited from Internet gaming.
The owner of a PokerStars account is prohibited from allowing another person access to their account and are responsible for their own account and all actions used by that account, including, but not limited to:
- Never leave your PokerStars account open and unattended. If you must step away, please remember to lock your computer or mobile, to protect your account from unauthorized use.
- Ensuring no other person has access to your account
PokerStars is committed to responsible gaming, and is dedicated to an enjoyable and positive gaming experience for all of our players. Most players play for fun and entertainment, but we recognize that a small percentage of players will:
- Attempt to play when they’re underage, or
- Allow gaming to control them and affect their lives.
The people of PokerStars are committed to assisting and protecting those who should not be playing at all, or who wish to limit the amount that they play.
How to play online responsibly
If you choose to play online gaming, there are some general guidelines that can help make your playing experience safer, and reduce the risk that problems can occur:
- Play for entertainment, and not as a way of making money.
- Play with money that you can afford to lose. Never use money that you need for important things such as food, rent, bills, or tuition.
- Set deposit limits (see below for instructions).
- Never chase losses. If you lose money, don't play higher stakes to try and recoup your losses.
- Don't play when you are upset, tired, or depressed. It is difficult to make good decisions when you are feeling down.
- Balance online gaming with other activities. Find other forms of entertainment so playing online does not become too big a part of your life.
For more details on practical tips to stay within safe limits, myths associated with gambling, information regarding the risks associated with gambling and the potential signs of a gambling problem, you can visit these web sites:
Setting your own limits
PokerStars is proud to introduce a number of features that all New Jersey players can avail of to help better manage their time, funds and general experience. These are:
- Self-Imposed Deposit Limits
- Self-Imposed Session Time Limits
- Self-Imposed Spend Limits
- Self-imposed Tournament and Table Buy-in Limits
- Self-Imposed Casino Limits
Setting limits on your real money deposits:
PokerStars believes that you should be allowed to manage your own budget for playing online. We allow you to restrict your own daily, weekly and monthly real money deposit limits. Once set, you will not be allowed to deposit over the set period limit and increases to any limit will only be applied after the existing period limit has expired; either a week for daily and weekly limits or a month for monthly limits.
To set your limits, just go to the lobby, choose ‘Tools’ from the menu, then select ‘Responsible Gaming’ and ‘Restrict Deposit Limit’.
Restricting cash game table limits, tournament limits and casino limits, spend limits and playing time limits:
Setting table limits, tournament limits and casino limits provide individual players with an opportunity to control their spending by limiting themselves from playing certain table limit stakes, tournament buy in limits, or casino limits. Go to the lobby, choose ‘Tools’ from the menu, then select ‘Responsible Gaming’ and ‘Restrict Table Limit’, ‘Restrict Tournament Limit’ or ‘Restrict Casino Limit’.
Managing your bankroll is one of the most import aspects of online gaming. Using our Spend Limits feature, you can choose how much of your balance and funds you use on a daily, weekly or monthly basis. The limits you select are cumulative, so all games, tournaments or tables you join throughout the day will count towards your limit. Once set, requests to increase any limit will only be applied after the existing period limit has expired.
To choose this option, go to the lobby and choose ‘Tools’ from the menu, then select ‘Responsible Gaming’ and ‘Restrict Spend Limit’.
You can also limit the time spent per day playing, from 1 hour to 8 hours. To choose this option, go to the lobby and choose ‘Tools’ from the menu, then select ‘Responsible Gaming’ and ‘Restrict Playing Time’. Once exhausted, you will no longer be able to participate in gaming until the time limit is reset at midnight ET.
For more information on these limits, visit our Responsible Gaming page.
Password and Account Security
You may change your password in our desktop software by selecting ‘Password’ from the ‘Account’ section.
If you have forgotten your password, please click here.
We allow players to set additional strong authentication for added account security. To review our Account Security options and features, please click here
Got a complaint?
If you would like to file a complaint, please email email@example.com.
If your complaint has not been resolved after all reasonable means, please visit the Division of Gaming Enforcement website to access the Patron Complaint Form and file a complaint with the Division of Gaming Enforcement.
Account and Game History Information
For more information on account history information, please click here.
For information on Hand Histories and Casino game history and how you can save and review them, please click here.
Terms and Conditions
It is a Federal offense for persons physically located outside of New Jersey to engage in Internet wagering through a New Jersey casino, unless explicitly authorized by the New Jersey Division of Gaming Enforcement.
There are Federal prohibitions and restrictions regarding Internet gaming, specifically, any limitations upon Internet gaming as set forth in 18 U.S.C. §§ 1084 et seq. (The Wire Act) and 31 U.S.C. §§ 3163 through 3167 (UIEGA).