Stars Support

We are proud to have a conscientious and dedicated service team working for you. Our support team is ready to answer your queries 24 hours a day, 7 days a week.

General Inquiries

The best place to find answers to game-related questions is in our Frequently Asked Questions (FAQ) section. If your question is not covered in the FAQ, you can contact us and a member of our support staff will be happy to assist you.

If you don’t have a Stars Account already, or can’t access your account for any reason, then write to us using the Contact Support Form. A link to the form can be found on the right side of this page or in the ‘Help’ menu of our software.

In the Contact Support Form, simply select your preferred language, select the most appropriate Category (for example, ‘Account’) and Sub-Category (for example ‘Forgot Password’), input a Subject (for example ‘Cannot remember my password’) and then input your query.

Please include as much information as possible about your question or concern, so we can handle your email quickly, completely and professionally. If you receive an error message, or have a technical problem, please provide us with the message or a screenshot so we can best understand the problem and address it in a timely manner.

Responsible Gaming

Responsible Gaming

We are committed to responsible gaming, and are dedicated to an enjoyable and positive gaming experience.

Support FAQ

FAQ

Our support team has assembled a list of questions that players often ask them, along with all the answers.

Poker Games FAQ

faq games

Frequently asked questions and answers about playing poker at PokerStars.

Special Offers

Special Offers

PokerStars has special offers running all year round, with cash prizes, seats to the best live events and much more.

How to Play Poker

How to Play Poker

You'll find the rules of poker, beginner tips and in-depth strategy in the PokerStars How to Play section.

Playing for Real Money

Chip Stack

Make your first real money deposit and start playing at PokerStars. Deposits are fast and secure.