ACCOUNT AND AGE VERIFICATION FAQs
There are 2 ways to verify your account, either electronically or manually (the manual option is intended for players who cannot pass electronically, and players must attempt electronic verification at least once to become eligible for manual verification).
Please refer to the “Electronic Verification” FAQ section for instructions and guidance for verifying your account electronically.
Please refer to the “Manual Verification” FAQ section for instructions and guidance for verifying your account manually (i.e. if electronic verification is not successful).
If you receive the above error message then please ensure that you have followed all of the advice in the useful tips when submitting the Player Registration Form (if not, please try again).
If you are still having trouble verifying your account then we recommend that you complete the manual verification of your account by providing copies of the following documents:
- A clear copy of your passport, driving license or government issued ID card
- A clear copy of your signed Social Security card or a signed copy of your W9 form
A W9 form may be download from here: https://www.irs.gov/pub/irs-pdf/fw9.pdf
Please scan or take a clear digital photo of the requested documentation and send to: email@example.com
Alternatively, you may upload documentation (up to 5 MB) via the PokerStars software. Simply log in and go to:
‘Help’ > ‘Contact Support’ (via the Main menu in the lobby)
Select category: ‘Security’ > 'Verification Document Request’
Locate and select the correct files on your computer
Click on 'Upload Now'
Anyone with a valid address in the United States and a valid Social Security Number can create and deposit into a PokerStars NJ account (except in locations where access to the PokerStars NJ gaming software is prohibited by local Jurisdictional requirements (e.g. Italy, Spain, etc). Please note you can only play for real money when you are physically located in New Jersey.
In order to create your Real Money account you must complete the Player Registration Form when you attempt to make your first deposit. You will need to enter your personal information (name, address, zip), including the last 4 digits of your Social Security Number.
We are required to obtain this information to verify your identity and to ensure full and accurate W-2G tax reporting. We realise and appreciate your SSN is sensitive information, and as such we have strict controls in place and use the latest encryption technologies to safeguard and protect this (and your other) personal information.
Your SSN number can be found on your SSN card, income tax returns, Social Security documentation (such as form SSA-1099), W-2 letter or pay stub/pay check.
Please note we can only accept a copy of the following for manual verification purposes:
- Government issued ID and
- SSN Card or W9 form (completed and signed)
No not at this time. Unfortunately, we are unable to create a Real Money account for players who have not been issued a valid SSN.
No, unfortunately you must complete the online process because we are required to electronically verify players on our New Jersey software.
If you have any additional account verification queries please contact us at firstname.lastname@example.org
If you meet the verification requirements, have a valid US address and SSN then you can create an account and deposit. You can only play Real Money games when you are physically located in New Jersey.
Once you have created an account you need to input your personal details (including last 4 digits of your SSN) using the “Player Registration” Form (by visiting the cashier and proceeding to initiate a deposit) – each time this form is successfully submitted, the details input on the form are electronically checked.
Electronic verification takes only a few seconds to complete – you will receive a message advising whether you have passed electronic verification shortly after submitting the Player Registration Form and setting up your Challenge Questions and answers.
No, players who pass the electronic verification process are not required to send documentation copies unless we request these by email for additional Know Your Customer (KYC) purposes.
In order to pass the electronic validation check, you must ensure the accuracy of the information you submit on the “Player Registration” form:
Tip: please use only standard Latin characters (A-Z) and numbers in the “Player Registration” form.
Tip: if you are commonly known by a less formal variation of your first name you should try both (or all) variations e.g. “Michael” and “Mike”, “Jonathan”, “Jon” and “John” etc.
Tip: do not input any middle names in this field
Tip: input your last name as it is shown on your SSN or ID Card
Tip: do not input any middle names in this field
Last 4 digits of Social Security Number
Tip: all 4 digits must be input accurately (and in the correct order without spaces) otherwise the electronic validation check will not be successful
Tip: if you are inputting the last 4 digits of your SSN from memory and the electronic checks are not successful, we recommend that you locate your SSN Card (or alternative documentation that contains your SSN) and double check you are entering the last 4 digits of your SSN exactly as it is displayed on SSN Card (or alternative documents)
Tip: ensure you are inputting your own SSN details (use of third-party details is strictly against our Terms of Service)
Date of Birth
Tip: full date of birth must be accurately input otherwise the electronic validation will not be successful
Tip: ensure you are inputting your own date of birth (which must be the date of birth associated with your SSN)
Electronic verification will fail unless you accurately input the last 4 digits of your SSN on the Player Registration Form. It is not possible to submit the Registration Form if any mandatory field (such as SSN) is left blank.
Your SSN should be shown on your previous income tax returns, W-2 forms, Social Security documentation (such as form SSA-1099), or you may be able to clarify what your SSN is by asking your employer to confirm the SSN details they have on record for you.
Alternatively, you may obtain a replacement SSN card by following these instructions on the official Social Security website:
Once you have determined your accurate SSN details, you are welcome to attempt electronic verification by submitting the Player Registration Form.
Please ensure that you have followed all of the advice in previous FAQ when submitting the Player Registration Form (if not, please try again).
If you have recently been issued with a new Social Security Number, then electronic verification may fail and you should follow the manual verification steps found here.
If you have any queries or want to send your documents for manual verification please contact us at email@example.com or you can upload them when logged in to PokerStars gaming software. (Instructions below)
We advise you complete manual verification as soon as you are able to make the required copies of your Government-issued ID and either a copy of your SSN card OR W9 form which should be signed and showing your full SSN.
You can send documents to firstname.lastname@example.org or you can upload them when logged in to PokerStars gaming software by selecting:
Help > Submit Documents (via the Main menu in the lobby)
Enter subject ‘Manual Verification’
Click ‘Attach Documents’ and select the files on your computer. Please enter any additional relevant information in the message body.
Click ‘Send’ to submit your documents for review.
There is a limit to the number of Player Registration Form submissions that can be attempted within a single login session. To undertake more electronic checks, please log out of your PokerStars account and log back in – you will then be able to submit the Player Registration Form once again.
The databases used by the electronic check do not contain the details of every single person in the US/New Jersey therefore in some cases players will input valid details and electronic verification will still not be successful.
This is no cause for concern, and any player who has double checked the accuracy of the last 4 digits of their SSN and related details should proceed with the manual verification option.
Please note that a person who does not currently exist on the database may be added in the future (the databases are frequently updated), therefore electronic verification process may be successful if reattempted in the future.
To manually verify your account you must obtain a replacement SSN card OR provide a signed copy of your W9 form with SSN visible and submit a copy along with the other documentation we require for manual account-validation (Government issued Photo ID). In order to obtain a replacement SSN card or a W-9 form, please follow these instructions on the official Social Security website:
SSN Replacement: https://faq.ssa.gov/ics/support/kbanswer.asp?QuestionID=3755
W-9 Form: https://www.irs.gov/pub/irs-pdf/fw9.pdf
Please note that everyone should attempt electronic verification with their Social Security Number by logging into their PokerStars account and completing the Player Registration Form.
We require that you send us clear and legible copies of:
- Government Issued ID (see below for examples)
- A signed SSN card OR signed W9 form. (In both cases please ensure the full SSN is visible)
If you fail the verification based on the last 4 digits of your SSN, we were not able to confirm your identity. We will need you to provide us with the full social/necessary documentation to continue.
As part of our regulations and for player security we need to know our players. We are not always able to automatically verify everyone. This is not uncommon and will only take a few minutes to get you set up once you have provided the necessary documentation.
We accept the following government issued ID:
- International Passport
- Government-issued ID card
- Driving License
- US Visa
- Forces ID card
Specimen example of a US-issued Driving License
Specimen example of a US-issued Passport Card
Specimen example of a US-issued Visa
Specimen example of a US-issued Passport
We do not accept the following:
- Gun License
- Motorcycle License
- Jet Ski or Motorboat License
- Motorcycle (or Moped) License
- Agricultural License
Also, we do not accept expired identification documents - all documents must be valid and legible.
Yes, as long as it is government-issued we can accept copies of ID that were issued in other countries. We also accept copies of valid US visas.
Along with your Government issued ID we will accept either a copy of your SSN card or a completed W9 form clearly showing your full SSN.
We accept signed copies of official (SSA-issued) SSN Cards. (Please ensure you have signed your SSN Card using ink before you take a copy)
Specimen Example of a Social Security Card
Alternatively you can provide a signed copy of a completed W9 form with your full SSN visible.
We are unable to accept copies of pay stubs/slips or copies of any Social Security documentation.
We will confirm the completion of the account validation process by email to your account-registered email address.
Please check your spam folders and ‘smart’ inbox tabs used by email providers such as Gmail to ensure you receive it. You will then be able deposit but please note you will only be able to play Real Money games when you are located within New Jersey (please refer to Geolocation FAQ).
If you verify electronically you can complete the whole sign up process in minutes. If you experience difficulty or fail online verification we will try and assist you as quickly as possible. In cases where we have requested documents we endeavour to process them as a priority and as soon as possible.
IMAGE QUALITY, FORMAT AND SIZE
As long as you meet the above criteria and the documents you send are valid, complete and clear to read, they should be fine. Here are some examples of acceptable and unacceptable documents:
An unacceptable, badly cropped image:
An acceptable, correctly cropped image:
An unacceptable blurry/out of focus ID:
A clear and correctly cropped ID copy which is unacceptable due to details masked:
You can use a scanner, digital camera, mobile/cell camera (e.g. iPhone) or webcam etc.
Please remember to check the quality of the image before you send it to us.
You may send your documents as JPEG picture files. We also accept PDF, TIFF and DOC files. Please ensure that the size of the file is no greater than 5 MB, if necessary send multiple emails.
The best way to send your documents is via the PokerStars software. Once logged in, please navigate to Help/Contact support (via the Main menu in the lobby). Here you can browse to files on your computer and upload them directly to us. Please ensure you select the correct category ‘Security’ > 'Verification Document Request’.
You can also send documents by email to email@example.com using the email address associated with your PokerStars account.
Please feel free to contact us anytime at firstname.lastname@example.org with any questions you may have and we will be happy to help and respond as soon as possible.
KNOW YOUR CUSTOMER (KYC) REQUESTS
On occasion we may request additional proof of address documentation to ensure our obligation to Know Our Customers (KYC). We accept the following proofs of address:
- Gas, water, electric, cable TV or phone bill - no older than three months
- Bank statement - no older than three months
The document must be in the name of the PokerStars account holder, and their name, address and document date of issue must all be clearly displayed. Please ensure that no information on the ID copies is blanked out or obscured.
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