ACCOUNT AND AGE VERIFICATION FAQs

How do I verify my account? Whenever I submit the account registration form I keep getting a message saying online verification was unsuccessful, what do I do now? I do not live in New Jersey, can I create an account? What information do I need to create my account? Why do you require me to provide the last 4 digits of my Social Security Number? Is it safe to provide this information? Where can I find my SSN (Social Security Number)? I do not have a SSN, can I create an account online or by sending you documents? Can I verify my account in person at Resorts Casino? I am on holiday in the US/New Jersey. Can I create an account and play?

ELECTRONIC VERIFICATION

How do I attempt electronic verification? I passed electronic verification, do I need to send you documentation? What tips do you have for passing electronic verification? I do not know what my SSN is, how can I attempt electronic verification? My SSN is valid but I am unable to pass the electronic verification, what do I do now? My electronic verification attempts are repeatedly unsuccessful, should I keep trying or manually verify my account? After submitting the Player Registration Form I received a message saying I am unable to resubmit the form again? I know the last 4 digits of my SSN (and other details) are correct but electronic verification is not successful, what is wrong with your system? I failed electronic verification but know my full Social Security Number, however I have lost my SSN Card, how do I manually validate my account?

MANUAL VERIFICATION

What documents can I send to manually verify my account? Why do I need to provide my full social security number? What type of government photographic issued ID is acceptable? What are the ID types that you DO NOT accept? My government-issued photographic issued ID was not issued in the US, is it acceptable? I want to manually verify my account, what documents are acceptable to specifically verify my SSN? What happens when I have completed the manual validation? How long will it take to verify my account?

IMAGE QUALITY, FORMAT AND SIZE

How do I know if the documents I am sending will be acceptable? How should I make copies of my documents? What format should I use for the verification documents I send? What is the best way to send verification documents? I feel unsure or uncertain about sending verification documents to PokerStars. I have another question not answered in your FAQ regarding the verification of my account (including document related queries).

KNOW YOUR CUSTOMER (KYC) REQUESTS

If requested, what documents are acceptable proof of address?

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