Search Help

Resetting a forgotten password

To reset your password follow these steps:

Desktop software

Open our software and go to:

Login → Forgot password

Mobile app

Open our app and tap Forgot password.


Open our website and under Login, select Forgot Password.

Next, enter your Stars ID or registered email address and submit your request. You'll soon receive an automated email with further instructions.

If you don't receive an email from us within a few minutes or have any other questions, select Forgot password again and then Contact Us to open our Contact Support form.

Once the form is open, follow these steps:

  1. Enter your email address.
  2. Fill in the subject line and provide at least three of the requested details.
  3. Once finished select Send.

To protect the integrity of our games and the security of players' accounts, you are not allowed to open a new account if you have forgotten your password.


Was this article helpful?

Related Help Articles

Contact Support

Responsible Gaming

Responsible Gaming

We are committed to responsible gaming, and are dedicated to an enjoyable and positive gaming experience.

Special Offers

Special Offers

PokerStars has special offers running all year round, with cash prizes, seats to the best live events and much more.

Playing for Real Money

Chip Stack

Make your first real money deposit and start playing at PokerStars. Deposits are fast and secure.