Canceling a pending withdrawal

Players can only have one pending withdrawal per payment method at any point.

If you'd like to withdraw with the same payment method as your pending withdrawal, cancel it and enter a new one.

To cancel a pending withdrawal using the desktop software, follow these steps:

  1. Head to the Cashier
  2. Select the 'More' tab.
  3. Then, chose the transaction you want to cancel from the 'Pending withdrawals' option.
  4. Enter your account password and select the green arrow to confirm the cancelation.

You can also cancel a pending withdrawal through your mobile and website. Simply select 'Account' → 'Cashier' → 'Pending withdrawals' and repeat the steps above.

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Alternatively, you can also make a withdrawal using a different payment method. Or, wait till we process your transaction.


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