Security Related Frequently Asked Questions

Security – Deposit Limit Increases

How do I increase my purchase limits?

Security – Withdrawals

I am trying to withdraw funds from my PokerStars account; however, I get a message instructing me to contact Security. I will be submitting my withdrawal request from a country other than the one registered in my PokerStars account. Is there anything I should do? How many pending withdrawal requests can I have at any one time? Can I cancel my pending withdrawal request? I am unable to locate my withdrawal in my PokerStars account transaction history and I have not received notification that the request was cancelled. How long will it take to process my withdrawal? Do I have to be physically located in New Jersey to deposit or withdraw funds to/from my account? Can I withdraw from my account at the cage whenever I want? Where is the cage located?

Security - Changes to account information and registered details

Is it possible to change the name on my account?

Security – Account access and login problems

I have forgotten my User ID. What must I do? I have forgotten my password. How can I retrieve it? I cannot log on my account. I receive an internal error message 71/1001? When I try to log on my account, I receive an internal error message 164/1001.

Security – Generic account information and account security

How many accounts am I allowed to have? Can I share my account with someone else or use someone else’s account to play at the tables? How can I close my account? How can I increase the security of my account? I have spotted two players colluding or chip dumping, to whom should I report them? I think a player has got multiple accounts. Will you do something about this? How can I identify false (Spoof or Phishing) emails?

Security – Contacting the Security Department

I have sent multiple emails to you and I have not received a reply. When will you reply to my emails? Since has failed to reply, I will email another department.

Responsible Gaming

Responsible Gaming

We are committed to responsible gaming, and are dedicated to an enjoyable and positive gaming experience.

Support FAQ


Our support team has assembled a list of questions that players often ask them, along with all the answers.

Poker Games FAQ

faq games

Frequently asked questions and answers about playing poker at PokerStars.

Special Offers

Special Offers

PokerStars has special offers running all year round, with cash prizes, seats to the best live events and much more.

How to Play Poker

How to Play Poker

You'll find the rules of poker, beginner tips and in-depth strategy in the PokerStars How to Play section.

Playing for Real Money

Chip Stack

Make your first real money deposit and start playing at PokerStars. Deposits are fast and secure.