PokerStars FAQ Portal

PokerStars has a feature to help players who have forgotten their password. With the PokerStars software open, please follow these steps:

• Click the ‘Log In’ button in the PokerStars software
• Click the ‘Forgot User ID / Password…’ button

Enter the required information in the ‘Reset Password’ screen.

Both Real Money and Play Money players need to enter their User ID.

In order to reset your password, you will first need to answer the challenge questions you set up when you first became a real money player, as well as the last four digits of your Social Security Number.

After confirming your details, you should receive a message to indicate a temporary password has been sent to the email address registered on your PokerStars account.

An email with the temporary password will arrive within a few minutes. If it does not, please click here for instructions, as our email likely ended up in your spam/junk mail folder.

If you did NOT receive the above message, but instead receive any sort of error message, please contact support@pokerstarsnj.com, including the message or error code received, and we will be happy to help you out. In your email, please include the following details (include old/alternate addresses - the more information the better!):

• Your full name
• Your mailing/postal address
• Your zip/post code
• Any email address that may be registered to your account
• A telephone number, in case we need to contact you

If you have forgotten your User ID, you can login using your registered email address and regular password. You can also try to recover your User ID by following these steps:

• Click the ‘Log In’ button in the PokerStars software
• Click the ‘Forgot User ID / Password…’ button
• Click the ‘Click here if you forgot your User ID’ link
• Enter into the ‘Email’ field the email address which you believe is registered to your PokerStars account, then click ‘OK’ (OK will become available after you enter your email address).

Tip: If you have multiple email addresses, try all of them!

• After clicking ‘OK’ and answering your Security Questions, you should receive a message indicating that your User ID has been sent to the email address you entered.

An email with your User ID will arrive within a few minutes. If it does not, please click here for instructions, as your email likely ended up in your spam/junk mail folder.

• If you did NOT receive the above message, please ensure you entered your email address correctly. Please also attempt to use other email addresses you may have used to register your PokerStars account.

Remember, if you get stuck at any point, please contact us at support@pokerstarsnj.com – we are happy to help! To help us assist you the first time around, please include the following in your email (include older/alternate addresses - the more information the better!):

• Your full name
• Your mailing/postal address
• Your zip/post code
• Any email address that may be registered to your account

First, turn off all of your computer and network equipment, then restart it and try to log-in to PokerStars again

If this fails, check the date on your computer’s calendar to ensure the current date and year is set properly.

Next, if you have a firewall or similar software (i.e. proxy or websense filter/parental control) installed, check it is configured correctly to allow PokerStars to access the Internet.

If the above fails, please provide us with the exact error message you are receiving and let us know what firewall or security software is installed on your computer.

It would also be helpful if you could send us the PokerStars program Log Files and Network Status Report (NSR) from your computer, as these will help our Technical Specialists to determine the nature of your connection problems.
Please see below for how to send Log Files and a Network Status Report.

To make a deposit, from the PokerStars Lobby (the first screen that appears when you log-in), click the ‘Cashier’ button, and a new window will appear.

1. Click 'Make a Deposit'
2. Click on your preferred deposit method (i.e. Visa, MasterCard, etc)
3. Click on the ‘Deposit’ button on the lower right of the screen
4. Follow the on screen instructions
5. Enter the deposit amount
6. Enter the deposit bonus code (if available)
7. Click on ‘Submit’ once you are ready to complete your transaction

Please send an email with complete details regarding your query to Support and we will get back to you as soon as possible.

To request a withdrawal, click the ‘Cashier’ button in the PokerStars Lobby and the Cashier window will appear on your screen. Click ‘Withdraw’ and enter the amount you want to withdraw. Once you click on the ‘Submit’ button, another screen will display how your withdrawal will be processed.

No, you can deposit or withdraw funds to/from your account via any payment methods offered by PokerStars, from anywhere in the US or in the world.

The only exceptions are deposits or withdrawals at the Resorts Casino cage which must be completed by the account holder in person on Resorts Casino premises in New Jersey. 

Please be advised that for cage transactions, you will need to provide a valid government issued photographic ID such as a passport or driver’s license, and confirm the last four digits of your Social Security Number for added security. More details on cage deposits and withdrawals are available here.

No. Sharing your account with anyone or using someone else’s account to access the software or play at the tables is strictly forbidden and in clear violation of our Terms of Service.

We currently offer a PokerStars PIN that you can enable on your account for added security.

For more information about the PokerStars PIN, please click here.
Moreover, you can order an RSA Security Token through the PokerStars VIP Store. The RSA Security Token will help to combat key loggers by requiring someone attempting to access your account to have the RSA Security Token physically with them, thus upgrading your account security to a 'two factor authentication' - password and RSA generated code.

For more information about the RSA Security Token, please click here.

It’s a guided process of PokerStars NJ account creation for play in the State of New Jersey for players that have existing accounts on PokerStars.com.

Please complete these simple steps:

1. Login using your existing account User ID and password
2. Review the on-screen information before you choose to proceed
3. Press ‘Create Account on PokerStars NJ’
4. You will see confirmation that your account was successfully created
5. 1. If you logged in from PokerStars NJ software, you will be prompted to login to your new account, using the same User ID and password
   2. If you logged in from another PokerStars software version, you will be prompted to upgrade the software version to PokerStars NJ
6. Upon login, you will be asked to acknowledge that you are at least 21 year of age and that you agree with our End User License Agreement
7. In order to play for real money, you will be required to complete electronic account verification. For your convenience, your personal details from your old account will be pre-populated for quick registration.

Your account is ready for play!

Yes, you can log in and make a deposit or withdrawal request via the cashier, but you will be unable to play any Real Money games unless you are physically located within New Jersey.

Yes, you can opt to create a new account on PokerStars NJ and your existing account will be unaffected. However please note that you will not be able to use the same User ID unless you complete the quick account creation process from your original PokerStars account.