PokerStars FAQ Portal

FAQ Portal

The FAQ portal has answers on every aspect of playing at PokerStars. Click the links below for the most frequently asked questions (FAQs) about passwords, depositing funds, security and more.

Top Support FAQ

I forgot my password. How do I get a new one? What do I do if I have forgotten my User ID? I cannot connect to your server, what should I do?

Top Deposit & Cashout FAQ

How do I make a deposit? I am having problems making a deposit. How do I get help? How do I request a withdrawal?

Top Security FAQ

Do I have to be physically located in New Jersey to deposit or withdraw funds to/from my account? Can I share my account with someone else or use someone else’s account to play at the tables? How can I increase the security of my account?

Top Account FAQ

What is Quick Account Creation? Can I access my PokerStars NJ account outside of New Jersey? Can I create an account on PokerStars NJ and disregard my original PokerStars account?

Responsible Gaming

Responsible Gaming

We are committed to responsible gaming, and are dedicated to an enjoyable and positive gaming experience.

Support FAQ


Our support team has assembled a list of questions that players often ask them, along with all the answers.

Poker Games FAQ

faq games

Frequently asked questions and answers about playing poker at PokerStars.

Special Offers

Special Offers

PokerStars has special offers running all year round, with cash prizes, seats to the best live events and much more.

How to Play Poker

How to Play Poker

You'll find the rules of poker, beginner tips and in-depth strategy in the PokerStars How to Play section.

Playing for Real Money

Chip Stack

Make your first real money deposit and start playing at PokerStars. Deposits are fast and secure.