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Changing your registered mailing address

To change your mailing address, log into your Stars Account and follow these steps:

  1. click on Settings;
  2. select Account Details;
  3. click on Address;
  4. enter your new address;
  5. click on Apply.

Mailing address update steps

For security reasons, players are not allowed to change their country of residence themselves.

To change your registered country:

  1. click on More;
  2. click on Help;
  3. click on Open Contact Support Form;
  4. select your preferred language;
  5. select the Account Security and Verification category;
  6. select the Upload documents sub-category;
  7. enter Change of Country in the subject line field;
  8. type the reason for your request in the body of the message;
  9. click on Attach and upload:
    • a copy of your government issued ID
    • a valid proof of address showing your name and address in the new country
  10. click on Send.


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