All-in Shootout lags

All-in Shootouts can at times experience lags. This is due to the nature of these tournaments, in which high numbers of players are being eliminated simultaneously, causing added strain on our servers.

One unfortunate side effect is that players may not be able to view in real-time their hands played after the first table. However, this is merely a visual error and your actual participation is in no way affected.

You can request the hand history for any All-in Shootouts from the main lobby by going to:

Tools → History & Stats → Get Hand History

To get your hand history on a mobile device go to:

  • Menu (Android) or More (iOS) → Settings & Tools → Requests → Hand History
  • For our PokerStars Next Gen app tap the Account button → History → Hand History

There, you can enter the ID number of the relevant All-in Shootout in the 'Tournament #' box. If you are unsure about a specific tournament ID, feel free to contact us via our Contact Support form. A link to the form can be found as follows:

Website/Desktop software
  1. Help
  2. Contact Us
Mobile app

Tap the menu (Android) or More (iOS) then:

  1. Settings & Tools
  2. Support
  3. Contact Support
If you are using our PokerStars Next Gen app tap on the Account button to launch the Account Panel and then click on Help Contact Support.


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