Connection issues using my Mac

Following these simple steps should help you restore your connection to our software.

Restart and reconnect

Always the best place to start; restart your Mac and turn any network equipment connected (i.e. modem, router, access points) off and on again.

Once your Mac has restarted, verify that your internet connection is working, then reopen our software.

Reinstall

If this fails, reinstall our software.

Feedback

Was this article helpful?

Related Help Articles

Sending log files on Windows or Mac

Performance issues with Aurora advanced graphics (desktop)

Sending us files and documents in the correct format

Issues downloading software for Windows or Mac

Connection issues (desktop)