Issues downloading software for Windows or Mac

If you're unable to download our software, try the following:

  • Use a different web browser (Chrome, Safari, etc.) to download the installation file.
  • Clear your cache and temporary internet files. You can find instructions in this WikiHow article.
  • Close your download manager software (if you have one), and retry.

If this still doesn't do the trick, we'll need you to send us a few extra details:

  • The exact error message you see.
  • Your operating system, e.g., Windows 10, macOS 10.15, etc.
  • Web browser and version, e.g., Chrome 96.0.4664.93, Safari 15, etc.
  • Your current location.
  • Are you using security software? If so, let us know the name and version.

Once we've received this information, we'll look into the issue and give more instructions.

We provide links to third-party websites and products as a courtesy to our players. The Stars Group neither endorses nor assumes responsibility for the use of these products or websites, which are independent of The Stars Group. Please be aware that any information or products mentioned should be used or referenced at your own risk and discretion.


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