Report chat issues

With so many active tables and chats running simultaneously, we depend on players such as yourself to help monitor and report chat violations. You can easily do this by following the steps below.

Website
  1. Help
  2. Contact Us
Desktop
  1. Help
  2. Contact Us
Mobile app
  1. Tap on the menu (Android) or More (iOS), then:
  2. Settings & Tools → Support → Contact Support
PokerStars Next Gen
  1. Tap on the Account icon, then:
  2. Help → Contact Support

After opening the form, select the language, then:

  • Category: Poker
  • Sub-category: Report Chat Abuse

Type your message (include a copy of the username and chat you wish to report) then select Send.

When reporting chat violations, keep in mind that:

  • Your report will be reviewed by Chat Specialists, so make sure you choose the appropriate category and sub-category within the Contact Form. For other issues, choose other categories.
  • When reviewing chat, we review the chat of all players and then respond accordingly. For privacy reasons, we do not disclose the results of a chat investigation.
  • Chat rules are generally not enforced in Home Games.

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