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Cannot connect on Windows: Error -2/83

The error code you are receiving is generally caused by a proxy server or security software installed on your computer which is blocking port 80. This is the port required to complete the update.

Follow the below steps to resolve this issue:

  1. Restart your computer and power off/on any network equipment you have connected (i.e. modem, router, access points).
  2. Once your computer has restarted, verify that your Internet connection is working.
  3. Reopen the program.

If this fails, then you would need to configure your firewall.

If you continue to have difficulty after making these changes, let us know the following information:

  1. Are you connecting through a proxy server or VPN (If you are, provide as much detail as possible)?
  2. Specify the name and version of any security software you are running.
  3. Connection type (i.e. Dial-Up, Cable, DSL, Satellite, etc.).
  4. ISP (Internet Service Provider - the company name that provides your Internet service).
  5. Our software's log files.


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