Announcement: A high volume of requests - (click/tap here for more details)

Search Help

Simply type a keyword or short sentence relating to your query into the box below, and our help system will return the most relevant articles.


How can visitors use an account from Spain

Due to the legislation set by the Spanish Government, only .ES Stars Accounts are allowed in Spain. Therefore, you will not be able to use any other license account you have while in Spain.

To be able to play from Spain, you will need to create a new Stars Account on .ES. To play for real money, fully verifying your .ES account will be required.

Complete the Real Money Account form to validate your .ES Stars Account. To do so, after creating your account, click on the Cashier followed by Deposit or Withdraw, and complete the form.

If you do not have a Spanish ID Number but you reside in Spain, you won’t be able to complete the Real Money form and you won't be able to play real money games.

Note: Due to new verification requirement, part of our ongoing license agreement in Spain, which comes into effect on April 2019, we will need to collect a copy of your National ID Card or Residence Permit and proof of your address. Until we have these documents on file, you will be unable to make any further withdrawals from your account. So that this regulatory change inconveniences you as little as possible, we would want to allow ample time for our players to send us their documents and for us to process them beforehand.


Was this article helpful?

Related Help Articles

Contact Support

Responsible Gaming

Responsible Gaming

We are committed to responsible gaming, and are dedicated to an enjoyable and positive gaming experience.

Support FAQ


Our support team has assembled a list of questions that players often ask them, along with all the answers.

Poker Games FAQ

faq games

Frequently asked questions and answers about playing poker at PokerStars.

Special Offers

Special Offers

PokerStars has special offers running all year round, with cash prizes, seats to the best live events and much more.

How to Play Poker

How to Play Poker

You'll find the rules of poker, beginner tips and in-depth strategy in the PokerStars How to Play section.

Playing for Real Money

Chip Stack

Make your first real money deposit and start playing at PokerStars. Deposits are fast and secure.