Changing personal details on your account

Here's everything you need to know about updating your name, date of birth, or gender on your account.

How can I update my name on my account?

  • If you made a mistake when entering your name, or have not filled in the Real Money form, contact us with this information, and we'll update your name for you.
  • If you've already filled in the Real Money form and provided it. Upload a clear copy of a government-issued ID via our desktop software, mobile app, or website. Once we receive and review the document, we'll notify you.
  • If you've gotten married or divorced, send us the relevant marriage certificate, divorce certificate, or other court records showing your birth name and current name. You can upload these documents using our desktop software, mobile app, or website.

Add 'Change of name' in the subject line when you send your documents and include the reasons for your request in your message.

How can I enter or update my date of birth?

  • If you're entering a date of birth to your account for the first time, log in to our desktop software and select Settings → Account Details → Date of Birth. Enter your date of birth and hit 'Apply'. You can only do this from the desktop software, where available.
  • If you made a mistake when entering your date of birth, send us a copy of a government-issued ID, and we'll update it for you. You can upload this document via our desktop software, mobile app, or website. Add the subject line 'Change of date of birth', and include the reasons for your request in your message.

Important information
We can't accept mobile phone screenshots from .ES players.

How can I update my gender?

  • If you made a mistake when you entered your gender or haven't filled in the Real Money form, contact us with this information, and we'll update your gender for you.
  • If you officially changed your gender, send us a clear copy of a government-issued ID.

You can upload your documents via our desktop software, mobile app, or website. Once we receive and review them, we'll notify you.

I don't have access to my account

If you're not able to log in to provide your information, scan or take a digital photo of the requested documents and send them to us through our Contact Support form on our website.

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