PokerStars Player Protection

"When the stakes are high, it pays to go to great lengths to ensure that software is implemented with proper considerations for security and safety". - Matt Schmid, Cigital, Inc.

All communications between our client software running on client computers and our servers is encrypted. It is important to note that strictly speaking, encryption itself does not guarantee privacy. For example, a site where pocket cards of all the players are transferred to everybody, is not secure regardless of encryption. That is why we have spent a lot of effort designing our security system and policies.

Responsible Gaming

Mission statement

PokerStars is committed to responsible gaming, and is dedicated to an enjoyable and positive gaming experience for all of our players. Most players play for fun and entertainment, but we recognize that a small percentage of players will:

  1. Attempt to play when they’re underage, or
  2. Allow gaming to control them and affect their lives.

The people of PokerStars are committed to assisting and protecting those who should not be playing at all, or who wish to limit the amount that they play.

Underage Gaming

Underage gaming is a criminal offense. Anyone who facilitates someone under the age of 21 to gamble has committed a criminal offense and will be prohibited from Internet gaming.

The owner of a PokerStars account is prohibited from allowing another person access to their account and are responsible for their own account and all actions used by that account, including, but not limited to:

  • Never leave your PokerStars account open and unattended. If you must step away, please remember to lock your computer or mobile, to protect your account from unauthorized use.
  • Ensuring no other person has access to your account.

Tips for playing online responsibly

If you choose to play online, there are some general guidelines that can help make your playing experience safer, and reduce the risk of problems occurring:

  1. Play for entertainment, and not as a way of making money.
  2. Play with money that you can afford to lose. Never use money that you need for important things such as food, rent, bills, or tuition.
  3. Set deposit limits (see below for instructions).
  4. Never chase losses. If you lose money, don't play higher stakes to try and recoup your losses.
  5. Don't play when you are upset, tired, or depressed. It is difficult to make good decisions when you are feeling down.
  6. Balance online gaming with other activities. Find other forms of entertainment so playing online does not become too big a part of your life.

For more details on practical tips to stay within safe limits, myths associated with gambling, information regarding the risks associated with gambling, and the potential signs of a gambling problem, or if you or someone you know has a gambling problem and wants help, further advice, or counselling, you can visit these websites:

Common Myths about Compulsive Gambling

We tell our players that they should play for fun and entertainment. But some players who engage in recreational gambling do not believe they could become addicted, and sometimes hold onto false beliefs or myths about problem gambling that can lead to denial and other problems. Some of the more common myths are listed below:

Myth: A compulsive gambler gambles every day.
Fact: A problem gambler may gamble frequently or infrequently. If a person’s gambling is causing psychological, financial, emotional, marital, legal or other consequences for themselves and the people around them, then they could be displaying signs of a gambling problem.

Myth: A compulsive gambler will bet on anything and gamble at any opportunity on any form of gambling.
Fact: Most problem gamblers have a favorite form of gambling that causes them problems and are not likely to be tempted by betting on other things. For example, a gambler who makes weekly trips to the race track may not be tempted by lottery tickets or slot machines. Some gamblers also engage in secondary forms of gambling, but these are not usually as problematic.

Myth: Gambling only becomes a problem when you lose every last penny. Compulsive gambling is just a financial problem.
Fact: How much money you win or lose does not determine if you have a gambling addiction. Gamblers may win big and then lose all their earnings the next day, or they may only bet a certain amount each time. Typically, gamblers will incur enough debt that the financial consequences of their behavior begins impacting their lives, but that is not always the case.

Myth: It’s not possible to become addicted to something like gambling.
Fact: Certain activities, such as gambling, are just as addictive as drinking or doing drugs. Gambling may produce a euphoria that encourages the gambler to keep repeating the behavior to achieve that effect. As with drugs and alcohol, the gambler develops a tolerance for gambling and will take bigger and bigger risks to achieve that euphoria. A gambler will give in to a craving for gambling by doing it more often, regardless of the negative consequences. As with any other addictions and compulsive behaviors, pathological gamblers may also be in denial about their behaviors, and may not believe they have a problem at all.

Myth: Only irresponsible people become addicted to gambling.
Fact: Many problem gamblers hold, or have held, responsible community positions. In addition, even people with a long history of responsible behavior are vulnerable to developing a gambling problem. It is common for people to believe that those suffering from addictions are weak-willed and irresponsible. But anybody can become addicted to gambling, no matter how responsible they are.

Myth: Compulsive gambling isn’t really a problem if the gambler can afford it.
Fact: Problems caused by excessive gambling are not just financial. If a person’s gambling is interfering with their ability to act in accordance with their values, then there is a problem. For example, too much time spent on gambling means less time to spend with family, friends, and others. It can lead to relationship breakdown and loss of important friendships.

Myth: It’s easy to recognize a compulsive gambler.
Fact: Problem gambling has been called the hidden addiction. It is very easy to hide as it has few recognizable symptoms, unlike alcohol and drug use. Many problem gamblers themselves do not recognize they have a gambling problem. Problem gamblers often engage in self-denial.

Myth: If I keep gambling in a casino, my luck will change and I'll win back the money I've lost.
Fact: Each time you place a bet, the outcome is completely independent of the previous one. This means that the odds are no more in your favor on the tenth bet than they were on the first bet. Over time, the more you risk, the more you’ll lose.

Myth: I have a feeling that today is my lucky day. I just know I’m going to win.
Fact: Hoping, wishing, or even needing to win money has absolutely no influence on the outcome of a game of chance.

If any of these myths are realities for you or a loved one, it may be necessary to consider seeking treatment for a gambling addiction.

Risk Factors Associated with Gambling and Potential Signs of a Problem Gambler

These are risk factors that can contribute to the development of gambling issues and can make it more difficult to stop gambling. Players can be more at risk if they:

  • Have easy access to their preferred form of gambling
  • Hold mistaken beliefs about the odds of winning – see the section above “Common Myths about Compulsive Gambling”
  • Do not take precautions to monitor gambling wins and losses
  • Have an early big win (leading to false expectation of future wins)
  • Have had a recent loss or change in their personal life, such as divorce, job loss, retirement, or death of a loved one
  • Often feel bored or lonely, or have a history of risk-taking or impulsive behavior
  • Have financial problems
  • Have a history of mental health problems, particularly depression and anxiety
  • Have a parent who also has (or has had) problems with gambling or other compulsive disorders
  • Have (or have had) problems with alcohol or other drugs, gambling or overspending

The more factors that apply, the more likely a person is to develop a gambling problem.

If you are finding it hard to stop gambling, or if you’re already suffering from consequences related to your gambling behavior, it may be time to get help.

If you believe that playing online might be a hindrance to your life rather than a form of entertainment, we at PokerStars want to help you. First, please review the following questions:

  1. Did you ever lose time from work or school due to playing online?
  2. Has playing online caused you to neglect your own welfare or that of your family?
  3. Have you ever sold anything or borrowed money to finance your playing?
  4. Have you often played until your last dollar was gone?
  5. Have you ever played longer than you had planned?
  6. Have you ever considered self-destruction or suicide as a result of your playing?

If you answered “Yes” to several of these questions, we encourage you to visit Gamblers Anonymous.

You can take the test in its entirety at one of the following websites:

Setting your own limits

PokerStars is proud to offer a number of features that all New Jersey players can avail themselves of to help better manage their time, funds, and general experience. These are:

  • Self-Imposed Deposit Limits
  • Self-Imposed Session Time Limits
  • Self-Imposed Spend Limits
  • Self-imposed Tournament and Table Buy-in Limits
  • Self-Imposed Casino Limits

Setting limits on your real money deposits:

PokerStars believes that you should be allowed to manage your own budget for playing online. We allow you to restrict your own daily, weekly, and monthly real money deposit limits. Once set, you will not be allowed to deposit over the set period limit and increases to any limit will only be applied after the existing period limit has expired; either a week for daily and weekly limits or a month for monthly limits.

To set your limits, just go to the lobby, choose ‘Tools’ from the menu, then select ‘Responsible Gaming’ and ‘Restrict Deposit Limit’.

Restricting cash game table limits, tournament limits and casino limits, spend limits, and playing time limits:

Setting table limits, tournament limits, and casino limits provides individual players with an opportunity to control their spending by limiting themselves from playing certain table limit stakes, tournament buy-in limits, or casino limits. Go to the lobby, choose ‘Tools’ from the menu, then select ‘Responsible Gaming’ and ‘Restrict Table Limit’, ‘Restrict Tournament Limit’, or ‘Restrict Casino Limit’.

Managing your bankroll is one of the most import aspects of online gaming. Using our Spend Limits feature, you can choose how much of your balance and funds you use on a daily, weekly or monthly basis. The limits you select are cumulative, so all games, tournaments or tables you join throughout the day will count towards your limit. Once set, requests to increase any limit will only be applied after the existing period limit has expired.

To choose this option, go to the lobby and choose ‘Tools’ from the menu, then select ‘Responsible Gaming’ and ‘Restrict Spend Limit’.

You can also limit the time spent per day playing, from 1 hour to 8 hours. To choose this option, go to the lobby and choose ‘Tools’ from the menu, then select ‘Responsible Gaming’ and ‘Restrict Playing Time’. Once exhausted, you will no longer be able to participate in gaming until the time limit is reset at midnight ET.

For more information on these limits, visit our Responsible Gaming page.

Password and Account Security

You may change your password in our desktop software by selecting ‘Password’ from the ‘Account’ section.

If you have forgotten your password, please click here.

We allow players to set additional strong authentication for added account security. To review our Account Security options and features, please click here.

Got a complaint?

If you would like to file a complaint, please email

If your complaint has not been resolved after all reasonable means, please visit the Division of Gaming Enforcement website to access the Patron Complaint Form and file a complaint with the Division of Gaming Enforcement.

Account and Game History Information

For more information on account history information, please click here.

For information on Hand Histories and Casino game history and how you can save and review them, please click here.

Terms and Conditions

Click here to view our Terms of Service page.

It is a Federal offense for persons physically located outside of New Jersey to engage in Internet wagering through a New Jersey casino, unless explicitly authorized by the New Jersey Division of Gaming Enforcement.

There are Federal prohibitions and restrictions regarding Internet gaming, specifically, any limitations upon Internet gaming as set forth in 18 U.S.C. §§ 1084 et seq. (The Wire Act) and 31 U.S.C. §§ 3163 through 3167 (UIEGA).

Responsible Gaming

Responsible Gaming

We are committed to responsible gaming, and are dedicated to an enjoyable and positive gaming experience.

Support FAQ


Our support team has assembled a list of questions that players often ask them, along with all the answers.

Poker Games FAQ

faq games

Frequently asked questions and answers about playing poker at PokerStars.