Stars Rewards

The Stars Rewards program makes it easy to win rewards tailored to you, across all our gaming products. Earn reward points every time you play real money games (subject to certain conditions). Collect enough points to complete your progress bar and you’ll win a Chest loaded with rewards you’ll want to use - including StarsCoin and free play!

Personalized Rewards

Get rewards you’ll want to use in the games you like to play, tailored to you, when you play for real money across all our gaming products.

Reward Points

Play for real money and earn reward points. Points fill your on-screen progress bar - complete it to win a Chest filled with personalised rewards, just for you.

Chests

Chests can be collected and opened before, during or after your session, and contain rewards that relate to the activities you enjoy! Rewards can range from StarsCoin that you can spend in the Rewards Store, to a variety of tickets and items tailored to you and the games you like to play. There are six different Chest types of increasing size and value.

Rewards

Level 1: Blue Chest

Level 1: Blue Chest

From $0.25 to $5

Level 2: Bronze Chest

Level 2: Bronze Chest

$0.60 to $12

Bronze Chest

Level 3: Silver Chest

From $1.50 to $30

Level 4: Gold Chest

Level 4: Gold Chest

From $5 to $100

Level 5: Diamond Chest

Level 5: Diamond Chest

From $12.50 to $250

Level 6: Black Chest

Level 6: Black Chest

From $35 to $700

You can manage all of your rewards in the ‘My Stars’ area of your account.

StarsCoin

Win StarsCoin in Chests, which you use to play games or spend in the Rewards Store. Click here to learn more.

Progress Bars

If you are at a higher level than the Blue Chests, and your current progress bar is close to expiring, you will be able to exchange your progress bar for a lower level Chest.

For example, if your Diamond Chest progress bar is over 50% filled and you’re within 10 days of it expiring, you may exchange it for a Gold Chest. Your next Chest will then be Gold – win 10 Gold Chests within 28 days to move back up to the Diamond Level.

If you are eligible to exchange your progress bar, you will see the option available to you in ‘My Stars’.

How to Earn Reward Points

Reward point requirements depend on the Chest type you are playing towards, but are also personalized based on your profile. Some of the factors which impact points requirements are recent activity, game-type and net deposits.

You’ll earn reward points at different rates, depending on your gaming activity:

  • Poker: Players earn 45 reward points for every USD $1 paid in fees for scheduled tournaments, and 100 reward points for every USD $1 paid in rake in Zoom or cash games or other tournament fees.
    • Players do not earn reward points at pot-limit and no-limit tables with blinds of $5/$10 or higher, 8-game tables with stakes of $20-$40 or higher, or other limit games with stakes of $20-$40 or higher.
  • Casino: Reward points are earned at the point of wagering. Click here for a breakdown of earn rates by game-type, as well as how to earn redemption points playing Casino games (to clear bonuses).
  • Sports: Reward points are earned when a bet is settled. For singles bets, players earn 2 reward points for every $1 wagered. For multiple/accumulator bets, players earn 5.5 reward points for every $1 wagered.
    • Reward points are not awarded for bets made using Free Bets.
    • Reward points are not awarded for bets that are cashed out if the cashed out value is equal to the initial bet amount.
      • Example: if you bet $10 and cash out for $10, you will earn zero reward points. But if you bet $10 and cash out for more or less than $10, you will earn reward points.

Reward Chest Prize Probabilities

Here’s the probability of winning each prize value within each Chest level:

BlueBronzeSilverGoldDiamondBlackFrequency
$0.25 $0.60 $1.50 $5 $12.50 $35 200 in 1,000
$0.30 $0.72 $1.80 $6 $15 $42 400 in 1,000
$0.35 $0.84 $2.10 $7 $17.50 $49 200 in 1,000
$0.50 $1.20 $3 $10 $25 $70 100 in 1,000
$1.50 $3.60 $9 $30 $75 $210 65 in 1,000
$2.50 $6 $15 $50 $125 $350 25 in 1,000
$5 $12 $30 $100 $250 $700 10 in 1,000

Expiration Information

Please note that Chests, rewards, progress bars and boosts will expire if unused.

  • Chests will expire after three calendar months if unopened, and expired Chests cannot be retrieved.
  • Rewards you receive within Chests can also expire – check your rewards under ‘My Stars’ for details of individual expiry dates.
  • Progress Bars will reset if you do not win a Chest within a 28-day period, and you will be moved to a lower Chest level. If you are at level 2 or higher and your progress bar expires when over 50% filled, you will receive a Chest from your new, lower level upon expiry. Blue Chest level progress bars will reset after three calendar months of inactivity.

Terms & Conditions

Stars Rewards Scheme - Rebates and Rewards (“Rebate and Reward Terms”)

Your participation in the Stars Rewards scheme (“Stars Rewards Scheme”), as provided by The Stars Group, shall be deemed to constitute your full acceptance of the Rebate and Reward Terms.

  1. Participation in the Stars Rewards Scheme is subject to these Rebate and Reward Terms as set out hereunder. We reserve the right to modify, add to or amend these Rebate and Reward Terms at all times, and your continued participation in the program shall serve as your acceptance of and acknowledgement that you will be bound by these Rebate and Reward Terms. You are encouraged to review these Rebate and Reward Terms and the other Stars Rewards pages on a regular basis to keep up to date with its provisions and amendments.
  2. Membership of the Stars Rewards Scheme is free and available to individuals residing in countries where such membership is allowed. Participation in some countries may be prohibited by local law.
  3. Players will not start earning reward points or rewards until they have opted into the Stars Rewards Scheme via the ‘Start Now’ button accessed via the Start button in the software – found in the main lobby or within the ‘My Stars’ menu.
  4. The Stars Rewards Scheme offers our loyal customers cash rebates and an opportunity to win additional rewards for prior real money gaming. Please note that your membership of the Stars Rewards Scheme may be revoked if abused in any way. Any such decision to cancel membership shall be at the sole discretion of The Stars Group and shall not be open to appeal or review.
  5. Rebates and rewards (together with any reward points that may be accumulated as part of this program) may not be transferred, bartered, sold or traded in any way. Rebates and Rewards can only be won, and reward points can only be accumulated, via real money play – when a reward point target is reached, players will win randomized Stars Rewards in exchange for those points, as detailed above. Stars Rewards may include cash, game credit or StarsCoin (our virtual loyalty token that can only be exchanged for certain goods via the Rewards Store).
  6. Some rewards won via Stars Rewards may be subject to play-through requirements.
  7. By taking part in the Stars Rewards Scheme, you acknowledge that we may refer to your user name in the event that you win a significant prize. However, we will not use your name, image and likeness for publicity and marketing purposes if you receive a reward greater than $9,999, without your written consent. Equally, we will seek your consent if we wish for you to perform interviews (without compensation) with selected press agencies as we may choose, in relation to your win.
  8. Any abuse of the Stars Rewards Scheme (whether by collusion, cheating, fraud or other forms of impropriety) or failure to follow the Rebate and Reward Terms may result in the termination of your membership and forfeiture or claw back of all accrued rewards, reward points and StarsCoin.
  9. Any betting activity which is carried out fraudulently or in attempt to receive rewards without real money play will result in the forfeiture or claw back of associated rewards. Our End User Licence Agreement also applies to the Stars Rewards Scheme.
  10. We reserve the right to claw back or reverse any award of Stars Rewards to any player where the determination to grant that player a reward or the level of reward credited to the player is as a result of manifest error, fraud, technical failure or other unforeseen circumstances.
  11. Stars Rewards Scheme membership and benefits are provided at our sole discretion and we reserve the right to terminate and/or amend the Stars Rewards Scheme (together with its benefits) at any time.
  12. Decisions of staff and management about any aspect of the Stars Rewards Scheme will be final and not open to review or appeal.

Last amended June 2019.

If you have any questions, please check out the Help Center or contact Support.