Chest types: locked and unlocked Chests explained

Chests

A Chest shows the reward or the Challenges linked to a promotion.

The value of a Chest depends on the promotion you joined.

There are two types of Chests:

An unlocked Chest contains a reward. You receive unlocked Chests as a gift or after you complete Challenges.

You can open an unlocked Chest right away or on the unlock date shown on the Chest.

You can check the status of your Chests in the Rewards section. Here's the path:

Promotions and Rewards → My Rewards → Chests.

A green padlock means you can open the Chest now.

A yellow hourglass means the Chest opens on the date shown beneath it.

Locked Chests indicate that you are taking part in a promotion.

Locked Chests do not include a reward.

A locked Chest can appear greyed out or expired.

You receive the requirements for your Challenges in an email or a pop‑up notification. ,

Requirements may include:

When you unlock the Chest, the system opens the 'Challenges' window.

You can see the full Challenge details there.

You receive your reward after you complete the Challenge.

You can see your Chests from the 'Promotions' page.

Open the Challenges page to view your Chests.

Press here.