Performance issues with advanced graphics (Windows)

Our software's advanced graphics use our latest graphics engine. If you're having issues with it, there are steps you can take to improve the situation.

First, check that your graphics card has the latest video drivers. Your card manufacturer's website should have this information.

You'll find drivers for the most common cards here:

• Intel
• AMD
• Nvidia

If you've got the latest graphics card drivers but are still having issues, try adjusting our software's settings:

Step 1: Switch to our ‘Carbon Lite’ table theme

We recommend switching to our ‘Carbon Lite’ table theme. It's a table theme we've created for players experiencing software issues. With its reduced number of animations, it performs better.

To choose your table theme, log in to your account from a desktop device and go to:

Settings → Table Appearance → Themes

To change your theme while seated at a table, press 'Table' in the top left corner, then 'Table Themes'.

Step 2: Disable animations

Settings → Table Appearance → Animation

• CARD ANIMATION → Off
• GAMEPLAY ANIMATION → Off
• ZOOM ANIMATION → Disabled
• BACKGROUND ANIMATION → Disabled
• THROWABLES → Disabled
• PRESTIGE → Disabled

Step 3: Configure the frame rate and graphic quality

Settings → Table Appearance → Graphics

• FRAMERATE → High
• GRAPHICS QUALITY → Low
• Use HardWare Acceleration → Detect Automatically (default)

You can restart our software if you make any changes. If, after a restart, you still see 'Use HardWare Acceleration' set to 'No', then you'll need to update your graphics card video drivers.

These changes should improve your playing experience and reduce software lagging, especially when multi-tabling.

If the issue remains, you can help us by sending new log files and some important information:

I still need help. How do I send you my log files?

Load our software and, from the lobby, choose:

Help → Log Files → SEND LOG FILES.

What else should I send you?

Tell us more about the steps you take, your mouse clicks and at which point a crash occurs:

• How many tables were you playing at when the issue happened?
• Which game types were you playing?
• Did you experience problems at a particular stage? For example, at registration, opening the table window, closing the table, etc.?
• Do you display tables in full-screen or window mode?
• How many monitors do you use?
• Was this a one-time event or a recurring issue?
• What third-party software do you use: PokerTracker, Holdem Manager, etc.?

You'll need to know this too:
Third-party tools can interfere with our software's performance. We suggest running our software without them. Sorry for the hassle. We hope this advice helps.

Disclaimer:
We provide links to third-party websites and products as a courtesy to our players. The Stars Group neither endorses nor assumes responsibility for the use of these products or websites, which are independent of The Stars Group. Be aware that any information or products mentioned should be used or referenced at your own risk and discretion.