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Error message: "You are already logged-in from another computer...."

File formats for verification documents

Reinstalling our software

Geolocation issues - Wi-Fi Troubleshooting

Sending us our software's log files

Taking a screenshot of an error or malfunction affecting our software

Geolocation issues - Complete troubleshooting guide

Reinstall with clear cache and data (Android)

A clean reinstall of our iOS app (deleting all data including app cache)

Desktop: Lobby issues - Clearing the application and lobby cache

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