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      Account authentication for Pennsylvania players

      In line with the new regulations for our gaming license in Pennsylvania, introduced in September, we have a new account validation process.

      Why do I need to validate my account?

      New players need to verify their accounts. To do that, they need to prove their age, identity, and address by sending documents.

      This process also helps to protect players and create a safe gaming environment by ensuring that:

      • Vulnerable players, such as minors, don't have access to our services.
      • Each player has only one account.
      • We reduce the risk of fraud and/or duplicate accounts.
      • A real person with an active mobile phone and email address created the account.
      • We have the means to contact our players if we need to.
      How do I validate my account?

      The good news is that the new process is easy to complete. You just need to follow these steps:

      Step 1: Validate your mobile phone number

      You'll need to have a US mobile phone number. If you don't have one (country code +1), you can't use our services.

      Tips to validate at the first try:

      • If your number is on the 'do not dial list', you won't receive our message with the validation code. If that's the case, contact your network provider and ask them to remove you from that list.
      • Make sure your mobile and connection are on before requesting the validation code. Otherwise, you won't receive the SMS with the code.
      How does the validation process work?

      1. At the login, you'll need to enter your mobile phone number.

      PhoneNumber

      2. Once your number is confirmed, you'll receive a validation code via SMS. Enter this code on the next screen.

      PN

      Step 2: Scan your ID

      To verify your identity, you will need to scan the front and back of your ID:

      Remember these points:

      • Your ID must be valid and not expired.
      • Make sure that all the details are clear and legible.
      • The 4 corners of the document must be visible.
      • Your full ID must be in the shot. Don't leave out or cover any of your information.
      • Place the document on a plain background, like a white piece of paper.
      • The lighting must be good. To prevent any glare, don't use your device's flash.

      One of the following documents is acceptable:

      • Driver's License
      • Passport
      • Identity card
      • Military ID
      • US-issued visa
      Step 3: Verify your personal details and get verified by Liveness

      Once you've completed these initial steps, you will have to send us your documents and begin your Liveness check.

      2. Final Liveness check

      2.1 Once you've successfully scanned your ID and confirmed your details, a final Liveness check screen will appear.

      If you're having any issues during this process, check the tips below:

      • If you're using a desktop or laptop, make sure you have access to a webcam. For mobile devices, a front-facing selfie camera will do.
      • Check that you have the required permissions on the webcam or mobile phone camera to proceed. If you're using a webcam, please sit face forward and straight ahead for the process.
      • Ensure the quality of your camera is enough to complete this process. We have to clearly see your face.
      • Progress through Liveness in a place that is not too dark, nor too bright, as it could affect the quality of your scans.
      • If you're completing this step using a desktop computer, and you come across any error that isn't recognizable, please attempt to complete the process using your mobile device. This guarantees a better experience.

      2.2 Follow the on-screen instructions and confirm. Our system will need a few seconds to verify your identity:

      2.3 Once the check is performed, you'll be asked to confirm your details. If all is correct, just select 'Confirm':

      2.4 If the check is successful, you'll receive the following message. You'll also receive an email confirmation as soon as we've processed the documents:

      Did you find this article useful?


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